Warm Outreach

Targets prospects who have engaged (downloaded, clicked, replied) with messaging that references the exact prior interaction and adjusts tone accordingly. Handles multichannel handoff — e.g., someone replied on LinkedIn, next touch moves to email with the LinkedIn context referenced.

Key behaviors:

Requires last_touch field with channel, timestamp, and summary; refuses to send without it.
Tone ramp per elapsed time since last_touch (more assumptive within 48h, softer after 2 weeks).
Surfaces the referenced touchpoint inline so the reviewer can verify it’s not hallucinated.